one-group quality standards
Our umbrella European organisation, one-group, presupposes high quality standards and regular independent audits. Quality audits are also held and awards presented within one-group. Sobolak has been part of one-group since it was founded in 2002. More information on one-group and Sobolak is available here.
FIDI (Fédération Internationale des Déménageurs Internationaux)
FIDI is the largest global association of independent removal companies. All of its members are international and operate in the highest quality segment. Founded in 1950, FIDI currently has in excess of 500 members in more than 100 countries. Sobolak has been a member of FIDI since 1976.
FAIM quality certification
The only internationally recognised independent quality standard for the FAIM industry sector and the advancement of FAIMplus was created by FIDI. FAIM stands for Fidi Accredited International Mover. Professional criteria as well as commercial standards still valid worldwide are regulated in this international removal norm. These are audited regularly by consultancy firm Ernst & Young.
1997 saw Sobolak International become the first removal company in Austria to achieve FAIM certification and, at the same, became number thirteen worldwide. Today, all 500 FIDI members adhere to stringent quality criteria. These pertain to, for example, the facilities having adequate equipment in the best possible condition (trucks, warehouse, packaging boxes, etc.), the financial stability of the company and the experience and training of employees. More information is available here.
Furthermore, Sobolak has been FAIMplus certified since 2004 and therefore has the highest achievable official and independent quality standard. More stringent criteria are applied here and certification is only possible for companies already ISO certified.
The Overseas Moving Network International (OMNI)
Sobolak International has been a member of the OMNI network since 1989 and owes its close links to overseas partner companies in particular to it. OMNI is represented in 70 countries across the globe by 260 international removal companies. All members are fully FAIM or FAIMplus certified.
European Relocation Association (EuRA)
EuRA is the industry representative for relocation companies across Europe and worldwide. Founded in 1998 in Brussels, EuRA currently has 310 members in 38 countries across the globe. EuRA places an emphasis on numerous activities within the field of relocation manager training. Sobolak has been a member since 2007.
More on EuRA from: http://www.eura-relocation.com
ISO 9001 Quality Management System certification
EN ISO 9001 lays down the requirements made of a quality management system and, amongst other things, simplifies the mutual understanding of quality on national and international level. Customer orientation, management responsibility and continual improvement are just some of the issues covered by the principles of quality management. Sobolak has been certified since 1996.
Sobolak International is also a member of: