The only internationally recognised independent standard of quality for the relocation industry FAIM or its further development FAIMplus was created by FIDI. FAIM stands for FIDI Accredited International Mover. This international relocation standard regulates in addition to specialist criteria also the commercial standards applicable worldwide. These are regularly checked by the management consultancy Ernst & Young.
In 1997, Sobolak International became the first relocation company in Austria to be FAIM-certified and number thirteen worldwide. Today, all 600 members of the FIDI adhere to the strict quality criteria: sufficient own equipment in top condition (HGVs, warehouse, box sizes, etc.), financial stability of the company or experience and training of the employees.
Since 2004, Sobolak has also been FAIMplus-certified and thus has the highest achievable official and independent quality standard. Here, even stricter criteria have to be complied with; qualification is only possible for companies that are already ISO-certified.
EN ISO 9001:2015 defines the requirements of a quality management system and facilitates, among others, the mutual understanding of quality at national and international level. The principles of quality management include topics such as customer orientation, responsibility of management, continuous improvement and many more. Sobolak has been certified since 1996.
We guarantee an efficient and rapid handling of the customs as we have a direct link to the customs and can handle customs matters directly at our company. As the first relocation forwarding agent in Austria to do so, Sobolak International is the proud bearer of the AEO certificate which has since become part of us just as much as the high quality of our relocations.
Through the mutual recognition of the status by third countries such as Switzerland, Norway, the US or the latest member Japan, we can also clear goods through customs here more quickly, more efficiently and more reliably. We thus remain an important partner for all relocation forwarding agents worldwide.